What we can do to help

We can give general information about local police and legal procedures. We can’t give you legal advice, but can put you in touch with a local lawyer.

If you need medical treatment, we can help you to contact a local doctor.

Contacting friends and relatives

If you want us to, we can contact your relatives and friends and let them know what has happened. In some cases, we can offer financial assistance. 

We cannot collect evidence or investigate crimes ourselves, and in many countries investigating authorities and the courts will refuse to answer enquiries from other people and organisations, including our staff.

Local lawyer

So, you should consider appointing a local lawyer who can look after your interests in court, and follow any trial for you. We can give you a list of local English-speaking lawyers. We would not ordinarily attend a court case involving a British national and cannot influence the outcome of any trial.

Back in the UK, you may feel you would benefit from extra support to help you cope with the effects of the crime. Organisations such as Victim Support can help.

We have also produced a leaflet called Victims of crime abroad which offers more detailed information. 

Lost airline ticket

• You will need to contact the airline in person with a police report. You may need an ID letter from the Embassy.
• The airline will probably have to confirm your ticket details with the issuing office, before they can issue a new ticket.
• A reissuing fee may be payable.

The Consular counter clerk at the Embassy can provide addresses and phone numbers of airline offices in Bangkok.

Lost Travellers’ Cheques

We suggest you report the loss by telephone initially. The travellers' cheques company will then tell you what further action is required. You will need to show the company a police report. You may also need an ID letter from the Embassy

The company may need to make enquires before they can reissue your travellers' cheques. This can take a few days or even weeks. The company may be able to advance a small amount of money in the meantime.

Lost or stolen credit card

Loss or theft of credit cards should be reported as quickly as possible to the credit card companies. This may be done locally or directly to the credit card company in the UK.

The Consular counter clerk at the Embassy can provide addresses and phone numbers of the main credit card companies in the UK.

Lack of Funds

It is possible to arrange a transfer of funds from the UK to Thailand quickly and easily through money transfer agents.

The emergency 24-hour contact details for the Royal Thai Police and Tourist Police are:

Royal Thai Police 191
Tourist Police 1155

The British Embassy can be contacted on:  +66 (0) 2 305 8333